Skip to content.
Coronavirus - The Courtyard

Coronavirus (COVID-19) Update

24th August 2020

Latest update from The Courtyard Hereford regarding Coronavirus (COVID-19) 

Click here for FAQ’s

Click here for the full list of cancelled/postponed events.

We are now completely closed to public – we only have a very small number of staff working off-site. This means we are not able to make or accept phone calls at present.

It is likely that we will re-open for Cinema, Gallery and the Café Bar in February, subject to government guidelines.

Cancelled Events
Events until 31 January 2021 are now cancelled or postponed. This time period is in constant review. We are contacting affected customers via email with your options, so please check your emails and double check spam folders if you cannot find yours. If you have booked for multiple shows during this affected period, please bear in mind that you may receive multiple emails as the process has to be done individually per event.

We are a charity and refunding everyone will be financially devastating for us. Therefore, we are asking customers to kindly consider donating the cost of the ticket, or take a credit to use at a later date, rather than requesting a refund. We realise not everyone will be in a position to do this, but we’re also hoping, that when all this is over, we’ll be able to open our doors to entertain you once again.

Rescheduled Shows
Where an event has been rescheduled, the new date will be in your email and you will have the option to “Keep Tickets”, if you select this we will move you to the same seats on the new date.

Refunds
After facing some delays with our ability to process refunds remotely, we are now working through refunds in request order. If you you request a refund going forward, please bear in mind that there could be delays in this getting to you – we are cautioning up to 90days. This is a combination of working through a back log with very few staff, and delays with card providers who are struggling with increased demand. We’re sorry for the inconvenience this may cause, but sadly circumstances dictate that our Box Office cannot fully function at this time, we hope you understand that it is an exceptional circumstance and entirely out of our control.

What if I don’t have email or didn’t leave my contact details?

If you do not use email, or did not provide us with your email address, there is unfortunately nothing we can do at this time. You will automatically receive a credit to your Courtyard account for now. When we are back open, we will get in touch with anyone with a phone number, but no email, to talk through your options. If you have not left any contact details at all, you will be credited and it will be available to spend on future events for 2 years. We really urge customers to leave their contact details with us in the future!

If you are booked on to an affected event, and haven’t heard from us – please double check your emails and spam folders – if there’s nothing from us, please email boxoffice@courtyard.org.uk and give us the following information:

Full name and address
Event/s booked for
Whether you’d like to:
1)Donate the cost of your tickets
2) Partially donate £XX / Credit the rest
3) Partially donate £XX / Refund the rest (please note above advice for refunds)
4) Full Credit
5) Full refund to original payment (please note above advice for refunds)

 

 


Tuesday 17 March: Latest update from The Courtyard Hereford regarding Coronavirus (COVID-19)

Following official government advice issued on Monday 16 March, which stipulates that people should avoid public buildings including theatres, we regret to announce that The Courtyard will be closed as of 9am on Tuesday 17 March, to help slow the spread of coronavirus.

Closing is not a decision we’ve taken lightly, and we know it will have a severe impact on the many people working with us – but we have a responsibility to our community and remaining open is just not an option anymore. We will remain closed until further notice and all events for the next month will be postponed – this time period will be in constant review. We will look to re-open as soon as possible, following government recommendations.

We will be contacting all affected customers as soon as possible to make arrangements. Please, please bear in mind that our customer service teams will be extremely busy and we ask you to be patient in this unprecedented time. We will be setting up a plan of action and prioritising contacting customers based on the date of the events and those who live furthest away. Please look out in your emails as we will also try to automate as much as we can via email.

We are a charity and refunding everyone will be financially devastating for us. Therefore, we are asking customers to kindly consider donating the cost of the ticket, or take a credit to use at a later date, rather than requesting a refund. We realise not everyone will be in a position to do this, but we’re also hoping, that when all this is over, we’ll be able to open our doors to entertain you once again.

We are extremely grateful to all of our audiences who have continued to support us for as long as they can, and to all of our theatre staff and volunteers who have worked tirelessly since the outbreak to ensure the safety of visitors.

The arts have historically been something that continues to bring people together in times of crisis and we’re sorry we’re not able to do this in our usual way. We are first and foremost your community venue and we will be looking at other ways to remain being there for you during these unprecedented times.

Keep your spirits high and be there for each other is all we can ask.

 


Tuesday 10 March: Message from The Courtyard Hereford regarding Coronavirus (COVID-19)

At The Courtyard we have been keeping a close eye on the developments of the situation surrounding Coronavirus / COVID-19 and following advice from the Deputy Chief Medical Officer.

Current Government guidance states there is no clear rationale to cancel events presently, and business as usual is encouraged. We’re therefore staying open as usual, but taking the situation very seriously and taking lots of measures to minimise any risk. We encourage all visitors to read and follow the latest NHS guidance.

This is of course an ever-changing situation and we will continue to closely follow guidance from Public Health England.

Please be assured that the health and safety of our staff, customers and volunteers is paramount to all at The Courtyard and we are taking all necessary steps.

What we’re doing

The Courtyard will be making provision of the following:

  • NHS Information Posters have been placed in our staff and customer facing areas to support the Government’s UK-wide public information campaign
  • All staff are following the NHS guidelines thoroughly including washing hands regularly, on arrival at work, after handling cash or touching others. Also putting themselves in self-isolation if they shows any symptoms.
  • Shared workspaces and equipment is disinfected between users
  • All offices supplied with bactericidal cleaner
  • Photocopier, keypads and touchscreens wiped between users
  • Stewards will not handle tickets or touch customers
  • We have removed the children’s play area
  • We have removed push lids from our bins so there’s no need to touch them
  • Handrails and doors in auditorium are disinfected between all screenings/events
  • We are implementing additional housekeeping throughout the day
  • We are removing shared browsing materials such as flyers and menus on tables and encouraging people to take and keep leaflets rather thank looking and putting back. Menus will be disinfected between use and made available from bar.

For more up to date information from the government, visit their website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

What you can do

We ask audience members to also play a part in prevention, please refer to the NHS guidance here.

Customers who are visiting The Courtyard could also make provision of the following:

  • First and foremost, ensure you are following government and NHS guidelines
  • Self isolate if you are showing any symptoms or are vulnerable.
  • Wash your hands thoroughly with warm water and soap before you leave for your visit, whether it be leaving home, work, or a restaurant for a pre-theatre meal
  • Use hand sanitizer if warm water and soap is not available, such as if you are using public transport
  • Avoid touching your eyes, nose, and mouth if your hands aren’t clean
  • Take a packet of tissues into the performance and ensure they are readily available to catch a cold or sneeze, be prepared to offer them to fellow audience members around you who may not have one, and dispose of it in a bin at the soonest opportunity.
  • If you don’t have access to tissues, use your sleeve rather than your hands
  • Avoid close contact with people who are unwell in general
  • Try to select E-tickets where possible to reduce unnecessary contact with staff and stewards
  • Use card/contactless payments where possible to avoid handling cash and additional contact

If you develop the symptoms of Coronavirus (found on the NHS website), you should stay home, isolate and visit https://111.nhs.uk/service/covid-19 or call 111 for advice from the NHS.

Latest Guidance

Please ensure you consult the Public Health England website for the latest and most current information and advice.

The government plan published on 3 March is here.

Cancellations

Currently, we are not making decisions to cancel events until a time we are instructed to do so. Some events will cancel with us, in which case we will get in touch with those who have booked and customers will be given the option to receive credit to use at The Courtyard in the future, gift the cost as a donation or be refunded in full. We are following government guidelines thoroughly and implore customers to do the same. We will only be issuing refunds in the event of cancellation.