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Keeping You Safe

22nd March 2021

KEEPING YOU SAFE
We are thrilled to begin to welcome you back to The Courtyard from the end of May 2021, subject to guidance. We have worked hard to put a number of new safety measures in place to ensure you have a safe and enjoyable experience.

On this page, you can find out more about these safety measures. Along with what to expect from us, and what we ask of you as it stands with Government guidance.

We will try to keep this page as up to date as possible, so you can check back for the latest guidance closer to your visit.

Social distancing & reduced capacities

The seating plan for events that are prepared for social distancing will ‘auto-distance’ you from others who have already booked. Select your group sizes of 1-6 tickets and you will be allocated the best available tickets. Auto-distancing events helps us to maximise how many people we can fit in to the auditorium with the correct distances in place.

The maximum number of tickets per booking is six tickets, as per government guidelines. If your single household is larger than 6, we may be able to accommodate you, please contact boxoffice@courtyard.org.uk.

Advance bookings only to minimise contact. Tickets will be sent to you by e-mail to show on your smart phone or tablet device. If you do not have access to either, please print the tickets and bring them with you. No pre-printed tickets will be sent out or available to collect from the Box Office. Please do not visit the venue unless you have a valid ticket booking or restaurant reservation.

What to do if you are unwell

If you have any coronavirus symptoms, you must not attend the venue in line with government guidelines. Temperature checks may be in place on arrival.

If you feel unwell prior to attending an event for which you have tickets, please do not attend and contact Box Office. Let us know as early as possible before the event. We will credit the value of your tickets to your account so that you can use it on future ticket purchases.

At The Courtyard

A staggered entry system into the venues will be in place, as designated by a specific arrival time that will be emailed to you prior to your visit, in order to maintain social distance and your safety. Please aim to arrive for these times.

One-way or equivalent systems must be adhered to where marked, to ensure the safety of staff and audience members. Please be mindful to follow any signage and maintain the required distance from anyone not in your group, at all times.

The availability and capacities of the lift and toilets will be limited and monitored to ensure safety – we appreciate your patience and understanding whilst waiting in the socially distanced queuing system. These facilities will remain available where required.

Face coverings

Except for those with exemption from wearing a face covering for health reasons, masks must be worn in all areas of the venue and at all times – before, during, and after the performance.

Please note that some reasons for exemptions are not always visible.

Visitors who are eating or drinking do not need to wear a face mask when seated at their table.

Hand sanitising stations & enhanced cleaning

Please use hand sanitising stations on arrival, where provided.

Chairs and touch points within the venues, and in all public areas including toilets, will be cleaned regularly.

NHS Test and Trace

Participation in the NHS Test and Trace scheme is compulsory. The details of the named booker provided during the booking process will be shared with the NHS if required in order to adhere with this scheme.

NHS Test and Trace:

ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus
helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus
NHS Test and Trace will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087

If you are contacted by NHS Test and Trace, it’s because you have been in close contact with someone who has tested positive for coronavirus

You will be alerted by NHS Test and Trace if you have been in close contact with someone who has tested positive for coronavirus. The alert will usually come by text, email or phone call. You should then log on to the NHS Test and Trace website, which is normally the easiest way for you and the service to communicate with each other – but, if not, a trained call handler will talk you through what you must do. Under-18s will get a phone call and a parent or guardian will be asked to give permission for the call to continue.

The NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you’re at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community.

The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy.