Carer Complimentary Tickets Policy
A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.
To help provide clarification we have come up with the following examples. The are designed to assist with understanding, but cannot cover all situations:
- A customer who attends performances alone sometimes but with a companion at other times may not require the services of a Carer or Personal Assistant. In this instance a Complimentary ticket would not be issued. However, consideration must be given to the fact that the disabled customer may need more assistance at certain times. This depends on the nature of their disability or illness.
- A customer who needs the support of a Carer or Personal Assistant to get around or provide guidance would be issued a Complimentary Ticket
- If a customer is able to cope independently but cannot drive, this would not normally entitle the driver to a complimentary Carer ticket.