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Carer Complimentary Tickets Policy

25th July 2018

The Courtyard is committed to ensuring fair access for all. If a customer requires the assistance of a Carer or Personal Assistant to enable them to watch a performance, then the Carer ticket will be issued free of charge (subject to availability).

The Carer’s Trust defines a carer as follows:

A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

Anyone can become a carer; carers come from all walks of life, all cultures and can be of any age. Many feel they are doing what anyone else would in the same situation; looking after their mother, son, or best friend and just getting on with it.

To help provide clarification, the following examples are designed to assist with understanding, although cannot cover all situations.

If a customer attends performances alone sometimes and with a companion at other times, then this would suggest that they do not require the services of a Carer or Personal Assistant and therefore a Complimentary ticket would not be issued. However, consideration must be given to the fact that the disabled customer may need more assistance at certain times, depending on the nature of their disability or illness.

If a customer needs the support of a Carer or Personal Assistant to get around or provide guidance, then it would be appropriate for a Complimentary Ticket to be issued.

If a customer is able to cope independently but cannot drive, this would not normally entitle the driver to a complimentary Carer ticket.

Every situation is different and if you are unsure on the appropriate course of action, then you should defer to the Box Office manager or supervisor.

Find out more about Access at The Courtyard.